Nelnet Student Loans Review

Over five million federal and private student loans in the US and Canada are managed by Nelnet student loans servicing company.

Nelnet Business Solutions operates through several huge companies such as inTuition, infiNet, LoanSTAR, and Payment Spring.

With the recent acquisition of $150 million worth of loans from a competitor, Nelnet is the top loan servicing company nationwide.

Here’s all you need to know about Nelnet.

Nelnet Student Loans Business Solutions

Services

The US government contracts private companies to process federal student loans, this is what Nelnet does.

Nelnet student loan offers services to students and families seeking advice for their educational needs such as loan and payment processing, asset management, and education planning.

Additionally, the company also specializes in giving special repayment options like loan consolidation and public service loan forgiveness.

(Did You Know? A Consolidation can lower payments, reduce a loan term, provide forgiveness benefits, and average out high-interest loans. Find out if you should consolidate your federal student loans with the complete 17-page guide of the most important factors to consider. Click here to learn more and get the free guide.)

The Good

When it comes to loan servicing, Nelnet offers a wide variation of services ranging from federal to private loans.

The company offers flexible plans repayment plans.

No matter your situation, they will find a way to make sure you are getting the best student loan repayment plan possible.

Additionally, they have special services not offered by any other competitors such as Total and Permanent Disability Discharge program.

Another great thing about Nelnet Student Loans Business Solutions is the web platform they offer their customers.

They have a secure website where all your information is safe and encrypted.

It is also easy to interact with and navigate.

Their website is simple and makes managing you account convenient.

The Bad

As a first time applicant for a student loan, the last thing you want to do is choose the wrong provider.

Nelnet certainly offers great solutions but over the years, but some people show dissatisfaction with areas of their services.

In fact, they have had over 300 complaints logged with the Better Business Bureau since 2016.

Some of these complaints include default and delinquent payments when their accounts are in fact paid in full.

Customers are also saying Nelnet has poor customer service resulting in account errors.

Filing a Dispute with NelNet

When you are one of the unlucky customers experiencing difficulty with your Nelnet account, you should know how to effectively communicate these errors.

First, try emailing them or submitting an online inquiry form.

If this does not work, you can call them at 888.486.4722, this is their 24/7 customer support line.

Additionally, Nelnet has social media accounts on Twitter and Facebook and claim they respond within 24 hours.

The Bottomline

When you apply for a private loan, it is important to know which company has the best resources.

In the case of federal student loans, you cannot choose the servicing company as the government does this for you.

For other loan types that are not serviced by the federal government, Nelnet can serve as your servicing company.

Are you considering consolidating your student loans? Watch this video by Bank of America to understand how it works:

https://www.youtube.com/watch?v=c5fnKU6-BpI

Nelnet student loans can be your best option when considering applying for an educational help.

However, before seeking their services, you should learn about their business practices and reputation and how that can affect possible loan consolidation for after you graduate.

Do you think Nelnet student loans make the best student loan servicing company? Let us know what you think in the comments section below.

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