Refund Policy

Cancellation

YOU MAY CANCEL THIS AGREEMENT, FOR ANY REASON, WITHOUT PENALTY OR OBLIGATION, BY NOTIFYING USSLC WITHIN 5 DAYS FROM THE DATE YOU SIGNED THIS AGREEMENT BY ONE OF THE FOLLOWING:

  • An email notifying us of your intent to cancel sent to billing@usstudentloancenter.org
  • A phone call notifying a representative of our company of your intent to cancel made to our billing or servicing department: 877-433-7501
  • A written notice of cancellation sent to: US Student Loan Center, 2803 W. Busch Blvd STE 200, Tampa, FL, 33618

IF YOU CANCEL WITHIN THE REQUIRED TIME FRAME, USSLC, OR ITS REPRESENTATIVES, WILL RETURN ANY PAYMENT MADE BY YOU UNDER THIS AGREEMENT. If this Agreement is terminated after the five (5) day period, Student shall not be entitled to a refund unless Student becomes eligible for a refund under the terms of the “Guarantee” section.

Guarantee

If Student’s initial application for a recommended consolidation program is denied by DOE: USSLC will, at its own expense, negotiate and resubmit new application to DOE for acceptance into a similar program with similar terms to the original agreed on terms. If it is determined that after resubmission or negotiation that USSLC cannot provide acceptable terms, then at Student’s request, USSLC will reimburse 100% of the Student’s Processing Fees and Monthly Maintenance and Membership Fees.