I’m just going to say it: all businesses – and people – make mistakes at one point or another.
It’s an inescapable reality of life.
However, the way an individual or company chooses to resolve their missteps is what sets them apart from the pack. This distinction lies in how the resolution is executed.
Many companies try to sweep errors under the rug, become defensive or try to remove (or even sue over) negative reviews posted about their business online.
At USSLC we don’t hide from pain points or the occasional negative review. We’re committed to providing the best possible service. On the rare occasion that our service does not live up to the expected standard, we want you to contact us – it’s the only way we will be able to improve our service to you and others in the future.
When a customer has a concern, an interesting opportunity opens up… it’s the opportunity for growth.
It broadens our understanding of what our clients need from USSLC and we’re able to shape our business around those needs.
The result is a stronger relationship with all of our customers. And that is our main goal – getting to the heart of an issue and making our service better than ever.
Our customers are at the core of our business and there is nothing we value more than your satisfaction with our service.
This business was conceived because of our passion for helping others, so the feedback from each and every customer is invaluable and taken seriously.
Unfortunately, many customers head straight to the “online review” to vent their frustration. However, that approach doesn’t produce positive results for any party involved.
It doesn’t allow you to get personalized service you deserve and it doesn’t allow us a chance to hear your complaint and come up with a solution to make you happy.
Here’s how you can expect your questions and concerns to be addressed at USSLC should the situation arise:
We Get It
First, please know, we’ve been there.
We’ve been the customer too and we know how frustrating it is to deal with the inconvenience of an error or inaccuracy. However, communication is key.
Our relationship with our clients is a two way street – please reach out to us! Constructive feedback from a good customer is a generous gift that can help our business make great changes, and ultimately make many more customers happy.
Let’s Talk About It
We want to hear from you! Dial 877.433.7501, select option 2 and talk to a real live person.
We will be responsive. We will listen… and truly hear you.
We believe good customer service isn’t about completely eliminating mistakes — an impossible task — but about leveraging the opportunity created by a mistake to build a deeper relationship with you, our customer. Please give us a call and let us know how we can .
Our Commitment To You
We will always aim to resolve your complaint quickly and efficiently by:
- Making it easy for you to contact us via phone and email
- Looking into your concerns promptly and thoroughly
- Providing a detailed account of our actions and providing a resolution
- Ensuring you are satisfied that we have handled your complaint fairly and accurately
We Keep Our Promises
You can count on us to follow through with the commitments we make to you. It’s as simple as that.
We will make sure the resolution we provide you with is seen through to the end. And we won’t make guarantees we can’t deliver.
After your concerns have been addressed and remedied we’ll share your case with our internal departments and get to the bottom of why the mistake occurred, without blaming anyone. From there we will focus on fixing the process so that it doesn’t happen again. Focusing on a solution and the underlying problem will assist in helping us to build a much more effective, beneficial service that all of our customers value and expect.
We encourage your feedback!
Please click this link to complete a survey based on your experience with us. We thank you for being an asset to USSLC!
You can find us here:
Hours: M-TH, 9am- 6pm EST, F 9am- 5:30pm
Toll free- 877.433.7501 option 2